Customer Service Excellence Free Essay Example, 2750 words

Many businesses employ customer feedback mechanism to receive the thoughts of the customers on the nature of services provided and seek ways of improving the service as per the customer suggestions. In assessing customer satisfaction for public organizations, there is need to employ direct interactions with customers and obtaining the necessary information that provides the business with the necessary information to complete the customer satisfaction process. The information is used in analyzing the customer s responses and ensuring that the results of the efforts of the business are paying results. Analyzing customer services and feedback for ways of measuring the efforts and the impact that they have on the customers is vital in sensing the direction that the business is taking in ensuring customer satisfaction and excellence (Bergeron Blander, 2002, p. These provide the assessment criteria for analyzing the efforts the company puts in ensuring the expectations of the customer ar e met regularly. In creating customer excellence, customers have expectations in every business they approach for services through making good decisions in staffing to improve customer service (Plunkett Attner, 2007). We will write a custom essay sample on Customer Service Excellence or any topic specifically for you Only $17.96 $11.86/pageorder now Any business that aims at satisfying these expectations requires having a good approach to the customer needs. During the recession period, there were a number of changes in the system that addresses customer expectations and the customer needs. Among the many aspects that changed, include cultures in customer excellence with regard to customer services. For the supermarkets, the recession caused changes that have developed to affect some of the supermarket businesses. Among the many strategies that supermarkets try to use, as a way of keeping the customer expectations taken care of is the ability to have many items under one roof. As a big food retailer and supermarket, needs to pay attention to customer services pays (Selleit, 2000). Dealing with many things at the same time gives supermarket and edge in the retail business making them more successful.

Probation and Punishment Essay - 674 Words

Is Kris able to come back to society after probation? Kris Young is 25 years old, and got into some trouble at age 13and received probation for a case involving battery. While Kris was on probation he was arrested for criminal trespass and he had received additional probation time. Some of my results from the file review did not match Roberts. Two views in which Robert and I had the same were giving Kris and extension for probation period beyond the original two years. Because Kris fail to pay his fine amount within the stipulated period and was giving the extension so that he will have time to pay off his fine. Another view in which was the same was Kris having a successful completion of his probation was the same, because he got†¦show more content†¦Probation reports and recommendations remain in your court file forever, although they are kept confidential from the general public without a court order. The majority of criminal cases are resolved by way of a plea bargain. Plea bargains (also known as negotiated dispositions, p lea agreements, or deals) involve the defendant entering a plea of guilty (or no contest) to one or more charges, usually lesser charges, in exchange for a promise of a substantially reduced sentence. But even when the prosecutor and the attorney cut a deal, sentencing is always decided by the court. Sometimes, a client will go to trial and be found guilty of one or more of the charges. This, too, may involve lesser charges to those of which he or she was originally accused. When either of these things happens, either a plea bargain or a guilty verdict, the defendant is referred to probation by the court, because the judge usually does not know enough about the defendant or the nature of the offense to make an informed and intelligent decision about the sentence. When the client is referred to probation is when the probation officers work begins. The PO conducts an investigation, prepares a report, and makes the recommendation as to what the judge should do at sentencing. As mentioned earlier, the court is free to follow the recommendation contained in the report, or deviate from it, but the report and recommendation is alwaysShow MoreRelatedProbation And Punishment Essay examples692 Words   |  3 Pagesï » ¿ Probation and Punishment In review of Kris’ file, I learned that Kris had been in trouble in the past, as a juvenile, Kris was arrested both for battery and trespassing and now as an adult Kris has been arrested for theft. Kris, now a married adult is looking to â€Å"start over and have a life outside of crime. In review of Kris’ probation paperwork, I do agree with Robert’s decision for thoughts for the most part. I agree with Robert in the fact that Kris needs an intensive probation programRead MoreProbation and Punishment Final Essay1145 Words   |  5 Pagesï » ¿ Probation and Punishment Xavian Deniz Introduction to Criminal Justice Prof. Robert Hammes Law and order are two words that keep our society from collapsing on its self. We the American people have our freedom to do what ever we want; we can purse any career, go down to your favorite restaurant and order whatever you want. We have these freedoms because people fought for them many years ago, so that we wouldn’t be under rule or dictatorship. Many people take our freedom for grantedRead MoreThe Punishment Mechanisms Of Probation And Parole Essay1844 Words   |  8 PagesThe punishment mechanisms of probation and parole developed from different social circumstances, which were driven by the need for alternative means to imprisonment. The creation of the mechanisms for probation can be linked to the moral panic caused by the excess consumption of alcohol and the increased amount of alcohol-related offences. In contrast, the development of parole was the result of the systems at the time, failing to deliver the expected results. This essay will outline the differentRea d MoreThe Punishment of Probation- A Proposed Solution to the Prison Overcrowding Problem in England885 Words   |  4 Pagesbecomes more of a problem in today’s society the government are coming up with new punishments which will help to reduce the overcrowding within the prisons. One of these new punishments is probation, this is a sentence which is been imposed by court and given to the offender either after the offender has served their sentence in prison or not at all. Within this essay, the focus will be to explain if the probation service is either soft or a hard option whilst covering three concepts to see whatRead MoreEssay about Crj 100 Week 10 Assignment 3 Probation and Punishment746 Words   |  3 PagesCRJ 100 Week 10 Assignment 3 Probation and Punishment Click Link Below To Buy: http://hwcampus.com/shop/crj-100-week-10-assignment-3-probation-and-punishment/ Or Visit www.hwcampus.com ssignment 3: Probation and Punishment In preparation for this assignment, please complete all required readings and activities in Weeks 8 through 10 in Unit 3: Corrections.WRITE MINUMUM 4 SENTENCES FOR EACH PARAPGRAPH. PROVIDE ORGINAL WORK. WRITE THEM ON YOUR OWN WORDS. GONNA USE TURNITIN TO CHECKRead MoreDefinitions Of Probation And Probation Essay956 Words   |  4 PagesClassifications of Probation According to the Bureau of Justice Statistics, at year end of 2012, more than 4.7 million adults were under some form of community probation in the United States (Bonczar and Maruschak, bjs.gov). With so many adults on probation, one could only ask how they all are supervised. With the criminal justice system already bursting at the seams with offenders, its main objective is to keep offenders out of this already exhausted system. Probation, also called intermediateRead MoreAccredited programme requirements were created from the Criminal Justice Act 2003 but in order to1300 Words   |  6 PagesJustice Act 2003 but in order to understand how this came to be it is significant that the history and political context of the probation service is understood. The Probation of Offenders Act was established in 1907 and under this act the release if offenders into the community under the control of probation officers were made official. The primary aim of the probation was made clear under this act which was to advise, assist and befriend and it continued that way until 1970’s. During this periodRead MoreThe Issue Of Criminal Law1495 Words   |  6 Pagesdetails and the reason that why we need to have some criminal law or laws and why there are so many different laws for different kind of criminals? Probation: Probation is chance to live in your own community by obeying some rules we will discuss what is the history of probation and what kind of importance does it have for society The job for probation and parole officers: It describes what kind of job do these officers have and what rules and responsibilities they have to follow. Criminal Law:Read MoreThe Incarceration Of The Correctional System1193 Words   |  5 PagesThere are many options a judge might choose as punishment or rehabilitation for an offender other than having the offender complete his or her whole sentence in jail or be sent to jail or prison all together. Some options the judge might decide to use are parole, probation, community correction, and many other forms of sentencing him or her might hand down to an offender. There is always a better solution to the current methods of parole process, probation system, and the community corrections optionsRead MoreThe Importance Of Probation And An Offender From Detention Based Upon Good Behavior1603 Words   |  7 PagesIntroduction The idea of probation refers to the release of an offender from detention based upon good behavior. Probation, itself, is the process in which offenders are monitored by officers in an attempt to correct their behavior and prevent further offenses. This process, however, is centered on the idea of changing cognitive processing toward crime, to implement operant conditioning and to manipulate social learning, all of this relating to a psychological lens. Using these separate techniques

Controversial Essay High School Students Free Essays

To order an article, please click this link www. thepensters. com/gimatria. We will write a custom essay sample on Controversial Essay: High School Students or any similar topic only for you Order Now Thank you. Most controversial essays are emotionally-packed, hot issues that are intensifying and debatable in nature, thus, sparking conflicts. They contain disputable topics of recurring interests. Simply put, any essay contents where strong contentions are typically presented for long periods build up into particular forms of controversy. Hence, they are generally considered highly polemical pieces of essay. The reason for this is that people have varied ideas and opinions regarding topics that are contentious, debatable or disputable. Controversial essays polarize people to raise powerful arguments in favor of or against any issues. This results from concepts or ideas that have distinct viewpoints, which comprise any specific contexts. Most people are good in writing this type of essay mainly because they follow these basic ideas underlying any controversial essay topics, as follows: First, you will not find any comprehensive guidelines of composing controversial essay topics, but only opinionated views. Subjective topics and observations in crafting articles generally generate controversies but primarily entirely relative. They ensure first if a particular article is a personal essay, opinion piece, news report, persuasive article or thingamajig. Anyway, you should usually come up with timely content articles in furnishing details for this type of essay. Second, identify your subject theme and be familiar with the argument. Remain centered on the theme. Have understanding of your subject matter by doing some research to write impartial content. Just take into account to keep yourself unbiased, except if it is your opinion or own piece. Needless to say, if you would like to write a contentious topic, pick one out that will appropriately elicit your own understanding about the given issue. Even so, be ready to be disputed and/or corrected. Third, be sensitive to your readers. Keep this in mind when writing: Know whom you are addressing or target audience. Keep the readers’ interest and concentrate on the end results. Ask yourself some of these questions: What is your objective as an essayist? Is your essay a controversial article, news items, or persuasive in nature? Provide only correct factual observations even when you are trying to be creative explaining some theories. Readers can be offended or even annoyed with a contentious topic; yet, this does not constitute injurious expressions or offensive practice in the slightest form. Remember, as a writer, you’ve the right to contradict or denounce unfair remarks. As such, obnoxious content should never be tolerated. On the other hand, your readers can consider forgoing your piece, talk about it, or disregard it altogether. That could be their decision. Nevertheless, no writer should be abused. Excessive prejudicial opinions and hateful bashing need to be dealt with judiciously. Injurious activities are unacceptable and no readers or author owns a right to damage or harm another person. In summary, if you choose to create controversial essay topics, yours may result in serious debates requiring supporting evidences. Really, you need profoundly, sensitive understanding of proper argumentation to deal mainly with opinionated essays, which are simply and entirely subjective any way you view them. Eilvu Gimatria Essay Guide To order an article, please click this link www. thepensters. com/gimatria. Thank you. How to cite Controversial Essay: High School Students, Essay examples

Organizational Behavior which is Followed in Netbay Internet

Question: Discuss the organizational behavior which is followed in Netbay Internet. Answer: 1.0 Introduction In this assignment the researcher has discussed the organizational behavior which is followed in Netbay Internet. Netbay Internet is an internet service provider in Australia (Netbay.com.au 2016). Netbay Internet has provided internet service in Australia for a period of near about ten years. The organization is mainly located in Victoria and provides services almost across Australia. The organization mainly provides internet services in houses and offices through Broadband and dial-up connections. Near about 300 hundred employees are looking after the services of the organization (Netbay.com.au 2016). This assignment will discuss the present organizational culture and organizational structure of the organization. 2.0 Discussion 2.1 Organizational culture of Netbay Internet Organizational culture in an organization may be understood as the behavior and the values of the employees in any organization. Organizational culture creates a unique social and psychological environment within an organization. According to Ater, Givati and Rigbi (2014), employees in organizations are composed of people from different religions and cultures and this can be seen in Netbay Internet. The Chief Executive Officer of the organization takes the main decision in the organization and others execute the orders. Therefore, aggressive culture prevails in the organization and this creates confusion among the employees. The education level of the employees in the organization is also different. It is often seen that the employer of the organization do not communicate transparently with the employees about their strategies and this in turn leads to miscommunication among the employees of the organization. Behavior and attitudes of the employees in the organization is an important part for the proper functioning of Netbay Internet. Netbay Internet is planning to change the mindsets of the employees in the organization with the inclusion of values, respect and integrity within the organizational culture (Bakay 2015). This will help the employees of the organization to build collaboration and develop good interpersonal relationships among each other. Effective collaboration among the employees is missing in the organization. The employees are not properly communicated with each other. This has created miscommunication with the employees and top management. Openness is also another important characteristic which is missing in Netbay Internet. In the initial days, the employees in the organization were afraid to speak to the top management about their problems. Therefore, a community has been created by the employees of the organization through which their messages are communicated to the top management. However the community is not so strong in the organization. In the organization Netbay Internet training is not provided to the employees. This often creates a problem for the new joiners in the organization. New technology is also introduced by the organization to meet the requirement of the customers. However no training facility is provided to the employees to cope up with this new technology. This process has made the employees of the organization unsatisfied. Rewards and reorganization are not considered by the employer of the organization. This demotivates the employees in the organization. The pay packages of the employee are also not up to mark with the standard industry. The employees within the organization are also not promoted to the next higher level. All these have made the employees speak a bad mouth about the organization. 2.2 Organizational structure of Netbay Internet The organizational structure shows the different activities which are followed in an organization. Netbay Internet follows a centralized power structure. In this structure, the Chief Executive Officer (CEO) of the organization generally takes the main decision and other members execute the functions (Ljungholm 2014). The organization Netbay Internet has three departments. They are the Marketing Department, Information Technology Department and Human Resource department. Figure 1: Organizational Structure of Netbay Internet (Source: Created by the author) The organization Netbay Internet generally follows autocratic leadership structure. In this autocratic leadership structure the organization follows centralized power structure. In this structure the top management takes the decision and the other employee only follow the orders. The organizational structure is composed of three departments. Each department has managers who look after the different activities. Netbay Internet is also overloaded with lot of mangers. This often creates problem within the organization. Different mangers have different views and this lead to conflict among the employees. Therefore the organization cannot reach its goal effectively. The marketing department of Netbay Internet takes part in developing the brand name of the organization. The marketing manager takes decision regarding the advertisement of the organization through the television or radio. The Internet is also used by the marketing manager to promote the services (Wittman 2014). The Information Technology department in Netbay Internet is responsible for purchasing and maintaining the network equipment (Lazaroiu 2015). Network manager has to maintain the server in the organization. The human resource manager of Netbay Internet looks after the wellbeing of the employees. The human resource manager looks after the recruitment, training, safety and payroll of the employees (Douma 2015). He or she also looks after the attendance of the employees and maintains a good relationship with the employees. This activity has improved the efficiency of the employees The employees within the organization also lacks in specialization. As the employees in the organization are not specialized they often come across different types of problem. The problems cannot be easily solved and this reduces the productivity of the organization as a whole. The organization is facing problems because of lack of specialization. In the structure followed by the organization decisions are taken by the top management. Lower level employees only execute the orders of the top management. The lower level executives cannot make any decision. All these hamper the functioning of the organization. 3.0 Recommendation In the organization Netbay Internet aggressive culture is followed. The CEO is the main decision maker in the organization and others have little part in it. So in order to resolve problem following recommendations are taken by the organization. To introduce a transparent policy in the organization. To prevent employee harassment by introducing new rules. To introduce decentralize power structure, where junior level employees can take decision. To introduce relationship-driven approach in the organization. Warm and friendly relation is developed by the employees of the organization through relationship driven approach. Through a relationship-driven approach, the customers of the organization are handled effectively and efficiently. This process has increased the revenue generation of the organization. Rewards and reorganization should be introduced in the organization. Rewards should be mainly in the form of monetary benefits. This will motivate the employees to give their best efforts. The best employee of the year can also enjoy a free trip to Singapore with their family. This process should motivate the employees in Netbay Internet to give their best efforts. The employer should have arranged a training facility for the new recruits in the organization. The new joiners are given training for a period of 30 days in the organization. In these 30 days, the new joiners are trained about their activities and procedures to be followed in the organization. The first fifteen days are in-house training and the remaining fifteen days are on the job training. Along with these, the employees in the organization are also trained when a new technology is implemented in the organization. Therefore such training will help the employees in the organization to carry out their activities and thereby improve the productivity of the organization. To reduce the pressure of the employees by introducing fun session. 4.0 Conclusion The researcher has thoroughly discussed the organizational structure in Netbay Internet. Effective collaboration among the employees in the organization increases the productivity of the organization. Rewards and recognitions are also discussed by the researcher. A brief description of the organizational culture is also described by the researcher in this assignment. The researcher has also discussed about the recommendation which will solve problems in the organization. References Ater, I., Givati, Y. and Rigbi, O. 2014, "Organizational structure, police activity and crime",Journal of Public Economics,vol. 115, pp. 62-71. Bakay, A. 2015, "Does Interpersonal Trust Influence Organizational Behavior?",Eurasian Journal of Business and Economics,vol. 8, no. 15, pp. 219-238. Douma, C. 2015, "Designing a Quality and Safety Organizational Structure",Newborn and Infant Nursing Reviews,vol. 15, no. 2, pp. 53-56. Gotsis, G. and Grimani, K. 2015, "Virtue theory and organizational behavior: an integrative framework",Journal of Management Development,vol. 34, no. 10, pp. 1288-1309. Hauser, L. 2014, "WORK MOTIVATION IN ORGANIZATIONAL BEHAVIOR",Economics, Management and Financial Markets,vol. 9, no. 4, pp. 239. Lazaroiu, G. 2015, "Work motivation and organizational behavior",Contemporary Readings in Law and Social Justice,vol. 7, no. 2, pp. 66. Ljungholm, D.P. 2014, "EMOTIONAL INTELLIGENCE IN ORGANIZATIONAL BEHAVIOR",Economics, Management and Financial Markets,vol. 9, no. 3, pp. 128. Waller, M.J. 2015, "Organizational Behavior: A Brief Overview and Safety Orientation",Current problems in pediatric and adolescent health care,vol. 45, no. 12, pp. 378-381. Wittman, D. 2014, "Strategic behavior and organizational structure in religions",British Journal of Political Science,vol. 44, no. 4, pp. 717.